Frequently Asked Questions

Selfie sticks, monopods, and similar items are not allowed inside Six Flags parks.

You may visit the various pages on the website to find information on all of our rides and attractions, as well as lodging. Visit the Arlington Convention and Visitors Bureau website for local information.

Six Flags Hurricane Harbor offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options. Tickets Page

For more information, see our park calendar. View Calendar

The email newsletter, In The Loop, is sent several times a month with updates on special events and discounts.  Be sure to join In The Loop to have the latest news, great offers and other specials delivered to your inbox. Join now!  Join Newsletter

Our mailing address is PO Box 90191 Arlington, Texas 76004-0191. Our phone number is 817-265-3356. Live operators are available during park hours and during regular business hours on non-operating days.

From hamburgers and fries to chicken fingers or pizza, there are eateries for every taste conveniently located throughout the park.  Salads are available, plus delicious treats such as funnel cakes and ice cream. Six Flags Hurricane Harbor proudly serves Coca-Cola products throughout the park for your enjoyment as well. See a detailed list of what food can be found where.   View Dining Page

Visit our events calendar for upcoming events. We add performances throughout the season, so be sure to check back often.

Six Flags Hurricane Harbor offers jobs in various departments that are fun and fulfilling, whether they are for the season or for the long term.  You may find this information and apply online on the Jobs page of our website. Visit Jobs Page

Click here for the operating calendar. View Calendar

Our park map is available online. You will also be able to find maps posted throughout the park on the day of your visit. View Park Map

Hurricane Harbor is a smoke-free park. Smoking, including the use of e-cigarettes, is strictly prohibited inside the park.

Electronic lockers are available at various locations through the park. Please look for a Locker Rental Kiosk. Lockers are subject to availability and cannot be reserved in advance.

No outside food, beverages or coolers are allowed to be brought into Hurricane Harbor. However, we do offer picnic areas just outside the park which are available for your party to eat outside food. Exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park.

Claim or report your lost items at Lost and Found located at Security near Hook’s Lagoon. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags Hurricane Harbor is not responsible for any lost, stolen or broken items. Items will be retrieved from the bottom of pools on a regular basis and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page. Visit Lost & Found

The park contains all types of activities, many of which are not dependent upon good weather. While some rides and attractions may close due to inclement weather, these rides and attractions are opened as soon as the weather clears. Refunds and rainchecks are not offered.

Visit our Guest Relations page for information on accessibility at Six Flags Hurricane Harbor.Visit Guest Relations

Staff is available during park hours to answer questions or help with special needs at Guest Relations, located near the main entrance.

Arrange a meeting place and time, should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Guest Relations. We have a Lost Parents Center, where our employees will take children who have been separated from their family or group.

Six Flags Hurricane Harbor does not offer strollers or wheelchairs for rent.

Guests with prosthetic devices may ride most rides, as long as the device is secure. Also, guests must be able to brace themselves on many rides.

Six Flags Hurricane Harbor is home to some of the most exciting family rides that your pint-sized ones will enjoy! For more information, please visit our kids page. Visit Kids Page

Six Flags Hurricane Harbor has approximately 24 rides consisting of varying levels of intensity. Plan to ride our most popular rides early in the day or late in the afternoon. Visit our all rides page for a complete listing. View All Rides

An accompanied adult or responsible person is defined as a person over 54″ tall.

We have a variety of out-of-this-world water rides, including Seawolf and Der Stuka. See all of our thrill rides. View Thrill Rides

Safety is our number one priority. Guests with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.

Loose articles are not permitted on most rides and should be left with non-riders or secured in lockers. Six Flags Hurricane Harbor and its employees are not responsible for lost or stolen items. All loose articles which cannot be secured must be left in a locker or with a non-rider prior to entering the queue line.

Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed on the specific ride pages throughout our website, and on signs posted at each ride.

Plan to visit when attendance is light. Best bets: Weekdays during the summer.

Texas summers can be warm so make sure to wear your sunscreen and drink lots of fluids.

Please see our lodging page for more information.

Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.

If you purchased tickets and received a confirmation number, or if you tried to purchase tickets but the transaction did not complete, you may see a $1 “pending transaction” when reviewing your online credit card statement. The $1 transaction is used by the credit card networks to verify certain information prior to authorizing a purchase. In ALL cases this $1 transaction will automatically drop off and you will not be charged the extra dollar.

A “will call” option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following:

The credit card used to purchase these tickets.

Photo ID

Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.

We provide 24×7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly).

If you need to contact us about your Membership, please visit sixflags.com/membership. If you need assistance with anything else, please visit our Contact Us page.

To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order. Last 4 of credit card Zip Code Phone Number 

To order more than 10 Season Passes, please call (817)-640-8900 x4100.

Pick up your passholder coupon book on your first visit to the park in the Spring, while supplies last.

Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate!

You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets.

You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen.

If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s).

For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.

You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.

This e-commerce website requires the free Macromedia Flash Player 10. If you do not have the Flash Player 10 and wish to download the latest version, or you are unsure what version of Flash you are currently using, please visit the Adobe® Flash® Player page. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.

Check to make sure your printer is plugged in, properly connected and turned on.

Make sure that all color and black ink cartridges contain ink and are working properly.

If you are not sure that you have ink, please print a test page such as an email or a photograph.

If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply.

You will need to bring the following:

The credit card used to purchase these tickets.

Photo ID.

Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply.

You will need to bring the following:

The credit card used to purchase these tickets.

Photo ID.

Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

Please note:

Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate.

The ecommerce call center staff cannot process a refund under any circumstances.

Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location.

Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.

A billing program where the cost of the Pass can be paid over several months. See the Easy Payments Frequently Asked Questions.

Tickets, season passes and all vouchers purchased on this site are

non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase.

Six Flags does not offer cancellations, refunds, rain checks or exchanges.

Because Six Flags occasionally offers extra discounts or purchase incentives, pricing on sixflags.com is available as is only at the time the order is placed. Pricing adjustments will not be made for previous orders based on past or future promotions or sale prices.

Six Flags Hurricane Harbor admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date.

Season passes can only be used during the season they were purchased. No refunds or exchanges.

You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.

Please contact Guest Relations at (817) 265-3356 ext. 3867.

With your Six Flags Hurricane Harbor admission ticket you are able to ride awesome rides like the Seawolf, Black Hole, Der Stuka and so many more!

We gladly accept Discover, American Express, MasterCard, and Visa for parking, park admission, in gift shops and at most dining locations. Our online store also accepts PayPal. Six Flags Hurricane Harbor does not accept personal checks but there are ATMs available throughout the park.

No, Six Flags Hurricane Harbor is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags Hurricane Harbor maintains the pay-one-price policy for all Guests.

No. However, Group Rates are available for travel related groups through our Group Sales office.

Most military bases offer discounted admission tickets at their MWR/ITR offices. There is also a military discount available at the park ticketing booths at the front of the park.

Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Most restaurants, theaters and shops will remain open. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

Children two years old and younger receive free admission to Six Flags Hurricane Harbor. A guest does not need a season pass until they turn three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass now.

Yes, discount tickets are available for groups of 15 or more. You may visit the Groups page, or call Call (817) 640-8900 ext. 4100 for group information. Don’t forget to call for special large group rates for 100 or more. Annually, we host hundreds of groups from businesses, schools, unions, churches and social organizations. Call one of our catering specialists today to book your memorable event.

Prices for parking can be found here. Learn More

Please contact Six Flags Hurricane Harbor Guest Relations by telephone at (817) 265-3356 x3867.

Our online system requires that the billing address for the purchase be within a 300-mile radius of the park. If you live outside that radius and need to purchase Season Passes, we can fulfill your order from the park via mail or fax order. Please click here for more information on placing a Season Pass order.Visit Season Pass Page

Head on over to Lost and Found located in Hometown Square. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page. Visit Lost & Found

You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D., and your order confirmation number.

AAA members receive $2 off the general admission with the “Show Your Card and Save” program when presenting your membership card at any of our water park ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.