We want to make sure you have a great time at Six Flags Hurricane Harbor. So we’re always available to answer questions, offer advice and hear your suggestions. Visit us at Guest Relations, at the Main Gate, when you arrive at the park, and our helpful staff will be happy to assist you with lodging and park information.
Guests with Disabilities
For information on services offered to guests with disabilities, please visit Guest Relations located near the main entrance, where representatives will be pleased to help personalize your visit. All of the slide/tube attractions require climbing stairs. Portions of our Activity areas and Hook’s Lagoon are wheelchair-accessible. There are wheelchair accessible ramps located at the Wave Pool, the Lazy River, the Boogie Beach Pool, and the Suntan Lagoon pool. Wheel chairs are not allowed into the Lazy River.
We strive to safely accommodate the needs of all guests including guests with disabilities. Safety and accessibility guidelines for certain rides and attractions have recently changed. Please view our Safety & Accessibility Guide for information regarding ride access, height and other physical restrictions, and Equal Access Passes. A copy of the guide is also available at Guest Relations.
Service Animals
Trained service animals are welcome at our Six Flags Parks. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals. Miniature horses that have been individually trained to do or perform tasks for people with disabilities will qualify as service animals.
Service animals must be house broken and remain on a leash or harness and under the control of their handler at all times. Owners are responsible for disposing of their animal’s waste. Guests whose service animal demonstrates aggressive and/or annoying actions toward a Guest or Team Member will be directed to remove the animal from the park.
Service animals are welcome in most locations of the park. Most of our rides, attractions and pools are not equipped, or designed for, accessibility to service animals. Therefore, a member of your party must be available to stay with the animal while you ride. Service animals are not allowed in the pools.
Further, the Park has service animal relief areas which are designated on the Park Map for the convenience of guest and their service animals.
Lost Children
We encourage you to establish a meeting place, in case your group becomes separated. Instruct children to contact the nearest Six Flags employee for assistance. If your children become separated from your party, contact the nearest host/hostess or security officer for assistance, or visit Guest Relations.
Park Announcements
Personal pages cannot be broadcast through the Park, but you can leave messages for other members of your party at Guest Relations.
Park Security
Your safety is our priority. For that reason, all bags are subject to be searched. Please leave any inappropriate items at home or in your car.
Season Pass
Guests who need to replace a lost or stolen Season Pass can visit Guest Relations at the park.
For your safety, certain rides may need to close during severe weather. Most restaurants and shops will remain open. Rides will re-open as soon as possible. Refunds and rain checks are not offered for inclement weather.
Donations/Community Relations
Hurricane Harbor – Arlington is happy to donate two park tickets per year to qualified non-profit organizations in Dallas/Fort Worth, Houston, Oklahoma City, Waco, Shreveport, Austin, Tyler and Wichita Falls, to assist their fundraising efforts.